At NorMariGames, we strive to provide our customers with high-quality digital products and services. However, we understand that sometimes things don’t go as planned. Please read our Refund and Returns Policy carefully to understand how we handle refunds and returns.
1. Digital Products
Due to the nature of digital goods (such as game accounts, in-game items, and downloadable content), all sales are final. Once a digital product has been purchased and delivered, we are unable to accept returns or offer refunds.
2. Exceptions
In certain cases, we may offer a refund or exchange under the following conditions:
- Technical issues: If the product you purchased is defective or not working as expected due to a technical error on our end, we will work with you to resolve the issue, which may include a refund or replacement.
- Incorrect Product: If you receive a product different from the one you purchased, please contact us within 7 days of purchase, and we will arrange for a replacement or a refund.
3. How to Request a Refund or Exchange
If you believe your case qualifies for a refund or exchange, please contact us at info@normarigames.world with the following information:
- Order number
- Description of the issue
- Screenshots or other supporting evidence (if applicable)
Our support team will review your request and respond as quickly as possible.
4. Refund Processing Time
If your refund request is approved, please allow up to 3 business days for the refund to be processed. Refunds will be issued to the original payment method.
5. Non-refundable Items
The following items are non-refundable:
- Purchased digital products that have been downloaded or accessed.
- Accounts, skins, or any other digital goods that have been used or transferred.
6. Contact Us
If you have any questions or concerns regarding your purchase or our Refund and Returns Policy, feel free to contact our support team at info@normarigames.world. We are here to assist you and ensure your satisfaction.
Thank you for choosing NorMariGames!